Telecommunications Services Provider Airtel Nigeria has been ranked the
best operator for good quality of service by the Nigerian Communications
Commission, based on the Commission’s Audit Report for March and April,
2
According to the results published on the NCC’s Corporate Website,
Airtel Nigeria recorded impressive performances when compared with the
commission’s target on four crucial parameters, namely Call Set-up
Success Rate (CSSR), Call Completion Rate (CCR), Drop Call Rate (DCR)
and Traffic Channel Congestion (TCH).
The tests showed tha
t of the four major GSM operators in the country,
Airtel recorded the best performances in Call Completion Rate (CCR) and
Traffic Channel Congestion (TCH) in the period.
It also had high ratings on CSSR, an indicator that measures the ease
in which calls are established or setup just as it rated the company
high on DCR, a metric that captures an operator’s ability to retain call
conversation when it has been established or set up.
Speaking on the NCC’s QoS result, the Chief Executive Officer and
Managing Director of Airtel Nigeria, Rajan Swaroop described the report
as an eloquent testimony to the company’s commitment to the improvement
of quality of service, adding that the company is extremely passionate
about building a robust and resilient network that will empower more
Nigerians to fulfill their telecommunications needs.
“We began the journey of building a network with the best quality of
service about 18 months ago. I am glad today that our efforts have
started yielding positive results. But this is just the beginning; we
will not relent in actualizing our vision of being the most loved brand
in the daily lives of Nigerians. We will continue to delight telecoms
consumers with a robust network and innovative products and services,”
he said.
This year, Airtel has embarked on several improvement initiatives
including coverage expansion, capacity and quality enhancement.
Airtel Nigerian recently launched the largest 3.75G network in
Nigeria with coverage in 36 states and the Federal Capital Territory
(FCT), Abuja.
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